Apollo Munich SMS Helpline – Apollo Munich Health Insurance

Apollo Munich is a joint venture started by two big organizations. Munich Health, which is one of the best known health insurers in the world; and Apollo Group of Hospitals started the company to simplify healthcare solutions in India. The problems faced by people while trying to buy or use a medical insurance plan were conceived and understood by experts at Apollo Munich. There have been many new and innovative means developed by the company to help battle this problem.

The problems faced while buying a policy mainly revolved around the fact that most health insurance plans could only be bought through agents, and many people were skeptical of them. Tracking the policy after buying it and before it got approval was another problem faced by almost everyone. Similarly, getting updates, tracking the health card, finding out the names of the TPA and other such details were all troublesome.

Apollo Munich introduced the SMS helpline to enable customers to retrieve information concerning their account whenever they need to. It saves the insured the trouble of calling and waiting to talk to someone who can assist them and provide them their own account information. A person has to SMS the request to the SMS helpline number which is available on the Apollo Munich website. The information that is sought by him/her is sent back to their mobile phones. The details of the whole procedure are given on the Apollo Munich website. A person can track their claim status, find the name of the TPA, and get a lot of other information simply by sending and SMS.